FAQ
Do you offer a trade discount?
Yes, we provide discounts on all of our products to members of the trade. Please reach out to us at info@cuffhome.com and attach a copy of your resale certificate with your message. We will respond with pricing and product information.
Do you provide finish samples?
Yes, we provide samples of our wood finishes, metals, leathers, fabrics and ropes.To avoid sample charges, we ask that sample requests are limited to only what you need.
Where can I see products in person?
We have a studio in Los Angeles. To set up an appointment, email us at info@cuffhome.com.
Does Cuff Studio supply the fabrics for its seating collection?
We are in the process of sourcing and selecting linens, velvets, leathers and hides at various price points for our chairs, settees, stools and benches and will be introducing this library of materials for our customers to choose from in 2020. But for now, COM/COH/COL, please. Customer to provide!
How are Cuff Studio products made?
Our collection is hand made in Los Angeles by a group of highly trained and expert craftspeople. We support local manufacturing and materials.
How long does it take to get purchased items?
Cuff Studio’s lead-time is 8 – 10 weeks for lighting and 12 -16 weeks for furnishings with standard size/finish. Your order will be put into the queue once payment in received. We will be in touch again 1-2 weeks before completion to review delivery options.
What if I need to expedite my order?
We work to ship all orders in a timely manner. However, rush ordering is available for an additional fee. Our expedited order times may vary and are assessed on a case-by-case basis.
Can I customize my order?
Cuff Studio welcomes customization requests. Estimates take 3 – 5 business days and design/customizations fees may apply.
Payment Terms
Cuff Studio requires payment in full for all orders to commence production. We accept payment by credit card, check, and bank wire. Service fees may apply. Delivery cannot be scheduled without full payment cleared.
Can I cancel or return my order?
Cancellations must be made in writing within 48 hours of placing your order. Orders cannot be cancelled after this grace period has passed. Because all of our products are made to order, all sales are final and cannot be returned or exchanged.
Where do you ship?
Local and Nationwide shipping is available. International shipping on a case-by-case basis is also available. Email info@cuffhome.com to request a shipping quote or select your own shipper and we’ll help coordinate pick up from our studio.
What if my order arrives damaged?
We ask you to please examine your order upon delivery for any damage. If item arrives damaged, we require an email with images of the damage, both to the item and in its original packaging, to be sent to our Cuff Studio team at info@cuffhome.com within 5 calendar days to initiate a claim.
Do you offer a warranty?
Should our furniture fail at any time during the life of the original owner because of workmanship or a failure of the materials, Cuff Studio will either repair or replace it. Damages caused by anything outside the scope of typical residential use can also be sent in for repair. Please send an email to info@cuffhome.com to receive an estimate on repair costs and lead-time. Timing, price, and availability will vary depending on location.
Storage policy
We ask that order pick-ups be paid for and coordinated with Cuff Studio in a timely manner. Items are subject to a $25.00 per day charge for storage after 30 days upon completion of an order.