Policies and Procedures
Cuff Studio charges $5 per sample. For exceptions, please contact info@cuffhome.com directly.
Cuff Studio requires payment in full for all orders under $5K and a 50% deposit for orders above $5K to commence production. Cuff Studio accepts payments by credit card, check, and bank wire for international orders with a fee of $30 per transfer. Delivery cannot be scheduled without full payment cleared.
Please make check payable to Cuffhome and mail to:
6313 Bryn Mawr Drive
Los Angeles, CA 90068
Cuff Studio’s estimated lead time is 10-14 weeks for standard size/finish and 14-16 weeks for customized orders.
Cuff Studio works to ship all orders in a timely manner. However,  rush ordering is available for an additional fee. Our expedited order times may vary and are assessed on a case by case basis.
Cuff Studio welcomes customization requests. Estimates take five to ten business days and design/customizations fees may apply.
Cancellations must be made within 24 hours of confirmation of order.  Orders cannot be cancelled after this grace period has passed.  We cannot accept cancellations of rush orders once they have been confirmed.
Local and Nationwide shipping available. Please allow 5-7 days for custom ship quote to be obtained and sent for approval.
All sales are final.  Custom products or modified versions of standard products are final sale and cannot be returned or exchanged.
Customer orders are subject to a $25.00 per day charge for storage after 30 days upon completion of an order.
We ask to please examine your order upon delivery for any damage.  If items arrive damaged, we require  an email with images of the damage, both of the item and original packaging, to be sent to our Cuff Studio team.  Please email info@cuffhome.com within 5 calendar days to initiate a claim.
Should our furniture fail at any time during the life of the original owner because of workmanship or a failure of the materials, Cuff Studio will either repair or replace it.  Damages caused by anything outside the scope of typical residential use can also be sent in for repair at a fee.  Please contact the team to estimate repair cost and lead time.  Timing, price, and availability will vary depending on location.